Christopher Lang is an award winning innovator, organizational leader, and technology associate at SC Johnson. This is part 2 of 4 in our series on Listening Well:
An ancient Hebrew proverb states; “He who answers before listening – that is his folly and his shame.”
Gary Topchik an expert in management development and organizational development states in his book Accidental Manager that “ It is estimated that most of us only listen at about 30 percent of our capacity, which means we are missing 70 percent of the message…” (72). If we are listening at only 30% of our capacity, managers are missing way too much.
What would happen if we could improve our listening capacity to 80 or 90%?
Paul Glen, an award-winning author and management columnist suggests satirically that there are 5 steps to poor listening (Part IV of this series will focus on How to Become a Great Listener).
1) “Just keep talking”
2) “when you’re not talking, think about what you’re going to say next”
3) “interrupt frequently”
4) “look away”
5) “never ever, ask clarifying questions."
Do these look familiar? We see this type of behavior everyday among our managers or likely in ourselves as well.
- What steps do you need to take to counteract Paul Glen's 5 steps to poor listening?
- How would business be affected if those in leadership listened to those around them?
Share your insights to these questions and enjoy "listening" to the responses.
This is part 2 of 4 in our series on Listening Well:
- Part I - Importance and Impact
- Part II - Characteristics of Poor Listening
- Part III - Why Most Managers are Poor Listeners
- Part IV - How to Become a Great Listener
Mon, April 2, 2012
by Christopher Lang