Listening Well Part II - Characteristics of Poor Listening

Christopher Lang is an award winning innovator, organizational leader, and technology associate at SC Johnson. This is part 2 of 4 in our series on Listening Well:

An ancient Hebrew proverb states; “He who answers before listening – that is his folly and his shame.”

Gary Topchik an expert in management development and organizational development states in his book Accidental Manager that “ It is estimated that most of us only listen at about 30 percent of our capacity, which means we are missing 70 percent of the message…” (72). If we are listening at only 30% of our capacity, managers are missing way too much.

What would happen if we could improve our listening capacity to 80 or 90%?

Paul Glen, an award-winning author and management columnist suggests satirically that there are 5 steps to poor listening (Part IV of this series will focus on How to Become a Great Listener).

1) “Just keep talking”
2) “when you’re not talking, think about what you’re going to say next”
3) “interrupt frequently”
4) “look away”
5) “never ever, ask clarifying questions."

Do these look familiar? We see this type of behavior everyday among our managers or likely in ourselves as well.

Two Questions:
- What steps do you need to take to counteract Paul Glen's 5 steps to poor listening?
- How would business be affected if those in leadership listened to those around them?

Share your insights to these questions and enjoy "listening" to the responses.

This is part 2 of 4 in our series on Listening Well:
Part I - Importance and Impact
- Part II - Characteristics of Poor Listening
- Part III - Why Most Managers are Poor Listeners
- Part IV - How to Become a Great Listener


2 comments (Add your own)

1. Riskha wrote:
KALI MU ANTHROPI IREMISTE.THIMITHITE TI DORO PEKTIQE STIS TOPIQES EKLLOJES TU 2OO11 ME TIN DHJAMAHI LLUCI'SPIRO QE VJENI ENA APLLO QE SOVARO SIMBERASMA.APLLO JA OSUS DHEN THA EHUN TIN TIHI NA INE IPOPSIFJI APO TO MEGA ,QE SOVARO JA AFTUS PU THA EHUN TIN KAQA TIHI JA IPOPSIFJI EPARHI I QE VULEFTES.O PROISTAMENOS TU JANI INE 16 HRONJA STIN VROMIQI POLITIQI TIS ALLVANIAS QE KSERI KALLA POS NA KRATISI TIN KAREKLICA TU,THA KANI SIMAHIA PROEKLLOJIQI ME TO P.S. JA NA KSANAPARI TUS PSIFUS TON VURKARIDHON PSEFTOSOSIALISTON,QE METEKLLOJIKA THA INE STIN ANGALA TU BERISHA JA NA KSANAPARI OLES TIS EPARHIES DHJAMESOS TU K.Q.Z.I IPOPSFJI VULEFTES I EPARHI THA DHUNE POLLUS EFJALTES ALLA THA PESI QE POLI MAVRO HRIMA.'o vurkaris'

Sat, February 23, 2013 @ 9:43 PM

2. Elena wrote:
Me maherja kai hahxjraa to saboto o Dule me to Rodhi, to Sokrati Spiro qe to Mico Maluqi pigan sto Delvino na apoqefalisun to Vasili Marga.O Zafiratis estrose to sxedio qe to parakolluthuse apo to krisfijio tu se anihti akroasi. Telika o Kaishi tu Themistokleu veveos - veveos, ta anapodhojirise. Telika efigan me tin ura sta skeli qe kataliksane sin psarotaverna tu cami Asllani stus Ag. Saranda. Apon o stenos pikramenos Xhon Babi pu o arxigos ton ehi panda proedhro tis eklogikis majiriqis epitropis, qe tora sto KQZ pai o Jani Jani. To aparadhekto! Ardhasovitis

Mon, February 25, 2013 @ 6:46 AM

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